FAQ CI Connectivity

If this is the first time you use a Streamer XM, you first need to enable the Streamer XM feature. This takes only a few minutes but needs to be done with your CI audiologist on GMCI (Neuro 2 fitting software). Once it is done, you will not have to do it again e.g if you get an other Streamer XM.

Note: Your Streamer XM will be also functional with other Neuro 2 from other users (open mode) if they also activated the Streamer feature on the Neuro 2 fitting software. Therefore, in this situation, an other Neuro 2 user may use your Streamer  (as long as the accessories are already paired)

Yes. Streamer XM can connect to up to five active wireless devices (2 phones, 1 microphone, 1 TV and 1 A2DP) and to an additional 1 jack, 1 T-coil, 1 FM.

Active = powered on and paired.

Yes. Streamer can be used as a remote control (without streaming) even if the volume and program change are disabled on Neuro 2 (volume and program change).
Note: this is important for parents allowing to change programs (via the Streamer XM) to next progressive steps while the child cannot do it on his own (because volume and program controls are disabled in Neuro 2).

Yes you can. If you want to access two (or more) different TVs, you need two TV adapters, one for each TV. Then:

1. Pair each TV adapter with your Streamer XM so they are memorised by your Streamer XM.

2. To switch between TV adapters, make sure you are not connected to any TV adapter (Streamer is turned on but not active, i.e not actively streaming).

3. Briefly press the ‘Selectme’ button on the TV adapter you wish to hear the sound from (a small round red button at the back of the TV adapter).

4. The TV adapter is automatically connected and you will hear a confirmation beep followed by the sound of the TV.

The Oticon ConnectLine microphone is more accessible than FM in terms of price and easy to use.

However, FM and Roger systems provide a larger frequency bandwith and thereby better access to all speech cues. This is necessary for a child’s speech and language development. Therefore, we recommend the use of FM/Roger System for children at school.

Roger X and FM systems (such as Amigo R2 from Oticon) use a Europin so they are compatible with the Streamer.  Just plug it in the Europin socket Connector, under the Streamer.

Any questions related to using the Roger System should be addressed to Phonak.

It is more practical with the Streamer (bimodal and bilateral).

The Streamer XM built-in Telecoil may be less sensitive to some interferences in specific environments. This may provide a better sound quality- however you can select the one you prefer.

The battery consumption of Neuro 2 is similar in both systems.

Press the AUX button for approximately two seconds to get the T-coil mode.

No. It is unlikely you will have any issues as only your child ‘s hearing devices can receive commands and sound from the Streamer. 

Note: this is why you don’t need to connect the Streamer to your hearing devices.

Neck Loops*, Protective skins*, Power supply, Charge cradle*, USB cable

Note : *available in 2 colours (black and white, dark and light grey for the neck loop)

No, you can’t. You can only connect a phone to your car multimedia system. If you want to listen to a radio and/or listen to your car GPS, you can use dedicated web apps on your phone and directly stream to your Neuro 2 via your Streamer XM, previously paired with  your mobile phone.

Note: In some countries you are not allowed to drive while streaming from your phone. Please check your country’s regulations.

Streamer XM offers multiple possible connections to different types of Bluetooth device. Each connected wireless device has a unique Bluetooth fingerprint which enables the Streamer XM to identify the audio type.

Streamer XM can also be connected with additional ConnectLine accessories (TV adapter, phone adapter, microphone), with a 3.5 mm jack and with an FM receiver. The system is managed by the Streamer XM Auto Priority feature, which ensures that the correct and relevant audio source is always activated.

Please note that a phone is always given the highest priority, i.e an incoming phone call will automatically replace another streaming device. If you want to call someone while you are already streaming sound from another device, you just need to dial the number you want on your phone and the system will automatically switch to the phone mode.

Note: Streamer XM IFU does not state these priorities in a simple way. After the phone, the cabled accessories (mini jack, FM) are the most important priorities. 

Streamer XM and the full ConnectLine accessories can be bimodally used if the other ear is fitted with either a Dynamo or Sensei SP Oticon hearing aid because they share similar technology to Neuro 2. If this is the case, the sound will be streamed with one Streamer XM to both ears.

If you are wearing a non-Streamer compatible hearing instrument on the other ear you can either use two independent connectivity systems (running in parallel, e.g Streamer and Neuro 2 and Exeed) or a bimodal T coil connectivity (like Artone solution).

Before the Streamer XM can be used with other devices, the two devices have to be paired:

1. Press and hold the Streamer XM on/off button approximately until the indicator next to on/off button blinks blue (takes about five to six seconds).

2. Put the other device (e.g mobile phone) in pairing mode: select Bluetooth in your phone settings (refer to your phone instructions for use if needed) and select ‘Streamer OM’

3. If a password is required, the pin code is 0000 (four zeros).

4. Once paired, the device (e.g the mobile phone) will display a headset icon (sometimes colours invert or arrows may be displayed). At the same time, the Streamer XM indicator will be a steady blue.

When turned on, the Streamer XM battery lasts for 10 hours with six hours of active streaming. Battery consumption will not significantly change if you stream from a jack, FM, TV or phone.

• If the Streamer is turned on and not streaming, it typically lasts for 60 hours.

• If used solely as a remote (i.e when turned off, the Streamer can still be used as a remote), battery life is up to around six months.

• The battery should not be drained completely. Keeping the battery fully charged will prolong its capacity.

• Battery life expectancy is minimum two years (one year warranty), i.e 720 charging cycles.

Reject call: briefly press the volume down button on your Streamer XM.

Voice dial: your mobile phone must support hands-free Bluetooth profile and the voice dial feature must be activated. To activate the voice dial, briefly press the Streamer XM phone button, speak a filed name into the Streamer XM microphone, and the phone will automatically dial the number.

Redial: press Streamer XM phone button for a few seconds and the last phone number will automatically be redialled.

The ‘call waiting’ function is not supported by the Streamer XM. During an active call from the Streamer to the hearing instrument, there will be no indication that another incoming call is trying to connect.

Other additional functions are described in the IFU in the ‘personalization of mobile phone features’ section.

Note: When the Streamer is connected to a landline Phone via the phone adapter, the Redial and Voice Dial functions will be deactivated even if the Streamer is also connected to a mobile phone.

You can contact your provider: OM for Streamer and typically your retailer for ConnectLine accessories. (This can be locally adapted to market situations.)

No. Only dedicated people from the group can replace it. If there is a battery issue, return the Streamer to Oticon Medical.

This avoids any damage to batteries caused by untrained people, which can potentially result in batteries overheating.

Note: no warranty will apply in case of trace of tampering (one year warranty).

No. Two Streamers cannot be paired simultaneously to one TV adapter. If two users (i.e with two Streamers) want to watch TV together on the same monitor (e.g husband and wife CI users or brothers and sisters CI users), each of them will need a dedicated TV adapter (i.e in this case, two TV adaptors, each paired with one Streamer).

Note: They will also need a splitter cable to connect the two TV adapters to the same TV.

Note: One Streamer XM can be paired with two or more TV adapters (e.g one TV in the living room and one in the bedroom). See  ’selectme’ feature.

Yes, two TV adapters can be used in parallel. This will require an audio splitter cable and pairing each TV adapter to its own Streamer XM.

The cable splitter is not included in the packaging contents but can be purchased in any specialized shop. Technical requirements need to be checked in the TV manual (according to the connector type of the TV – TOS link or RCA).

Smartphones - Compatible with all IOS and Android phones and tablets

Music accessory - MP3 player, ipods or other audio devices if they support Bluetooth A2DP profile

Computer - Direct connection if it is Bluetooth-enabled. If not, you can make it compatible with your Streamer XM using a USB dongle (BTD500 from Sennheiser – to be ordered from Oticon). 

Landline phone - Most of the analogue systems are supported (not digital phones) – with the ConnectLine phone adapter (no available list of compatibility landline phones as there are too many models).

TV - You can stream from your TV with Streamer XM using the ConnectLine TV adapter 2.0

Microphone - Oticon ConnectLine microphone is compatible. Other microphones have not been tested

Roger & FM - Any FM receiver with a Euro Pin connector (e.g Amigo from Oticon, Roger from Phonak)

Car and GPS systems - You can connect your Streamer trough your mobile phone, which is paired to your car system. 

Hearing instruments - Oticon Medical Ponto 3, Ponto Plus and with Oticon Dynamo and Sensei SP