Step 3 — Send your faulty sound processor

How to send your faulty sound processor

1. Package your faulty sound processor using the Oticon Medical packaging received with the loan or replacement sound processor.
2. Make sure that you send the faulty sound processor WITHOUT any accessories (antenna, magnet, cable, ear mould). Put the printed request form in the box with the sound processor.
   IMPORTANT NOTE FOR NEURO 2 USERS: If you have a Neuro 2, you MUST KEEP the rechargeable batteries of your faulty sound processor. This will avoid these batteries to be blocked during transportation due to Lithium-related international regulations. Your replacement of Neuro 2 will be delivered with a Zinc Air battery cartridge.  
3. Check your local contact address for returning the faulty sound processor.

If you have any questions please contact us for assistance.