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Support for Audiologists

On these pages you will find tools to assist you in meeting your patient’s individual needs at every step of the journey to an implant.

Call Oticon Medical now   

 

The following services help to provide hearing care remotely for your patients all while maintaining a distance.*

* This is the global website. Solution offerings differ by country. Please contact your local Oticon Medical support to find out which of the solutions are available in your region.

 
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    Repair and Replacement Service

    To help patients who are unable to visit your clinic and to help reduce the number of walk-in patients, Oticon Medical offers a direct to patient repair and accessory service. We do this in close cooperation with you to ensure regulatory compliance, traceability and that the best hearing solution is provided for the patient

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    Batteries - A must

    To ensure patients have a reliable battery supply, Oticon Medical can offer e-shop solutions, provision via dispenser and/or Oticon distribution depending on the country. Please ensure that your patient knows how and where to obtain batteries.

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    Expanded demo offerings

    As elective surgeries have been put on hold, Oticon Medical has expanded the Demo offer. Patients who are experiencing surgical delay can keep their Ponto on a Softband on a long-term basis. Additional devices will be provided to the clinic to ensure new patients can also be serviced.

    Contact  your local Oticon Medical representative to find out more. 

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    Patient Helpline

    The Oticon Medical Patient Helpline is manned by Oticon Medical clinical support to answer any patient queries directly. Please inform your patients of the number to dial. 

    You can find the local phone numbers here.

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Remote audiology assistance

Get support with your fittings, online or by phone.

Online Fitting Assistance

Have an Oticon Medical clinical support present at your patient appointment via an online platform. They can answer questions, give advice and guide your fitting. We can also train in our fitting software Genie Medical.

Audiology Support Line

A clinical helpline that gives you direct access to Oticon Medical clinical support. We are aware that hours of clinical operation are changing, and we will do our best to match your needs locally. 

Contact Oticon Medical  to set up assistance with our clinical support

 

Click on the stage you need help for

 



Counselling is paramount and the in-clinic experience needs to be replicated when working from a distance. Below you can find useful tools and steps to go through when counselling a new patient online. Consider sending materials prior to appointment. Oticon Medical can assist with sending the relevant literature for you and support online if required.

 

 

 

 

What to remember

Counselling is important!
Patients who proceed with a bone conduction solution do so based on: 

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    The initial discussion with you 

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    Written information
    Provide client with an information pack digitally. 

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    Trial period
    Program the device with the latest audiogram and remember to remind the patient to come in for fine tuning when possible. Send trial device to patient’s home with supporting materials. If desired, Oticon Medical can assist with sending the device and supporting materials. 
    Contact Oticon Medical  for more information

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    Meet other bone conduction users.
    Where meeting an advocate face-to-face is not possible, give access to users of bone anchored hearing solutions here .

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Candidacy

Ponto sound processors are an ideal solution for conductive and mixed hearing losses* as well as single sided deafness**.

 

Download Quick candidacy guide 


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Audiogram and “The Speech Banana”

Explain hearing loss to the patient and in particular, what the BC results tell us about the mechanism of hearing.

 

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Explain the principle of the Ponto™ System

Explain how bone anchored devices work and why the benefits to the patient are greater than a traditional aid.

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Encourage Trial

The patient can trial the device on a Softband or a headband. The Ponto 5 Mini and Ponto 4 are ideal for a trial with a conductive hearing loss. Ponto 3 SuperPower should be considered for larger mixed losses and single sided deafness. If in doubt, try them all.

 

 

Candidacy downloads

 

Recommended materials to send to all new patients

Useful downloads

⭥ 1. Assessment and advice  ⏵  2. Trial  ⏵  3. Surgical procedure  ⏵  4. Healing process  ⏵  5. Fitting of sound processor

 

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The Ponto Softband gives candidates the opportunity to experience the Ponto System – with no surgery involved. The Ponto Softband is adjustable in size to fit snuggly and comfortably on a user’s head. Alternatively, there is a headband. For the best audiological outcomes when there is a significant sensorineural component or you are fitting an SSD patient consider using Ponto 3 SuperPower for your trial. For all others use Ponto 5 Mini. 

 

 

 

 

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Send a Ponto directly to the patient

Program the device with the latest BC audiogram if available and then send the device already attached to the softband directly to the patient. If you require fitting advice, please see fitting of sound processor section. Oticon Medical are happy to support longer trials to enable your patients to benefit from sound even in times of delayed surgery. Remember that some patients may prefer a headband to a softband.   

Contact Oticon Medical  for more information.

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Trial – pediatrics

With 14 different colours available, you can be sure to find a Ponto Softband that matches the style of your patient. It is also possible to personalize the sound processor with a wide range of skins and stickers.

 

Children with softbands

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Useful tools for a trial

The Ponto Care app 

The Ponto Care app supports and guides all patients from Trial to Aftercare and aims to make patients more engaged, independent, and involved in their bone anchored treatment. It provides them with a self-help tool to have the best possible trial experience and an insightful conversation with you afterwards – in person or remotely. They are guided as to how and where to use the device, can rate each different environment, take notes, send you a report and much more. 

Benefits of the app:

  • Free for everyone
  • The patient receives guidance during the trial, and can send a report to your inbox to reflect their experiences during the trial
  • Does not require log in/account
  • GDPR compliant 

Tips and tricks:

  • Download the app with the patient
  • Run through it with them explaining the importance of the report
  • Clarify when and where to send the report
  • Make sure the patient has the correct email address
  • Send a reminder a few days before your follow up appointment

 

Download

The Ponto Care app is simple to download and easy to use. It is free to download for both iOS® and Android™ devices via the App Store® or Google Play™.

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The Ponto Trial Diary

For the less tech savvy the Ponto Trial Diary is a useful way for your patients to record their experiences during the trial period. 

Download diary

 

Guide your patient in the use of Ponto 5 Mini and Ponto 4

Useful fitting downloads for Ponto 5 Mini, Ponto 4 and Ponto 3

 

Connectivity

Consider the use of our wide range of wireless accessories for those patients on long term trials. Remember this can add complexity so consider each patient carefully.

For Ponto 5 Mini

  • ConnectClip

    Turn the Ponto 5 Mini into a wireless stereo headset with the ConnectClip that connects to a range of digital devices.

  • Streaming accessories

    Stream sound to Ponto 5 Mini from the TV, radio, landline phone and other devices.

  • Ponto Care app

    Help users get the best experience during a sound processor trial with this trial companion app.

    Download the Otion On App in the App Store   Download the Otion On App in Google Play

  • RemoteCare

    Hold virtual appointments with your patients and carry out fittings, adjustments remotely.

    Download the Oticon Companion App in the App Store   Download the Oticon Companion App in Google Play

    You can find the Instructions for Use inside the Oticon Companion app itself.

  • EduMic

    Worn by the teacher or conversation partner, this wireless microphone streams sound to Ponto 5 Mini.

  • Bluetooth

    Ponto 5 has 2.4GHz Bluetooth low energy connectivity.

For Ponto 4

  • Oticon Companion App

    The Oticon Companion App is a convenient way to control the Ponto 4 sound processor from a smart phone. The app lets your patient adjust the volume, switch programs and get low battery alerts. Your patient will be able to access a wealth of self help tools, find my hearing aid, turn on SpeechBooster, and much more.



    Download the Oticon Companion App

       

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    App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google LLC

  • ConnectClip

    The ConnectClip is hassle-free connectivity to any modern smartphone, instantly turning the sound processor into high quality headphones. What’s more, with the ConnectClip microphone accessory, you can connect the Ponto 4 to a wide range of devices via 2.4 GHz Bluetooth low energy technology for hands-free streaming.

     

    How to pair your ConnectClip

     

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    Watch how to pair the ConnectClip

  • EduMic

    EduMic is a wireless remote microphone system to support both adults and children for meetings, sports or in the classroom. It is ideal when a person is speaking from far away, or if a voice is struggling to cut through noise. EduMic clips onto clothes and can send a speaker’s voice directly to the sound processor. It can also provide FM, telecoil and jack functionality. 

     

    Instructions for use

    Troubleshooting Guide

     

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    Watch how to pair the EduMic

  • TV adapter

    The TV adapter enables your patient to connect to their TV wirelessly and adjust the sound level without affecting the volume for others.

     

    Download the Instructions for Use

    See guide on how to pair the TV adaptor

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  • Phone adapter

    The landline phone solution in conjunction with the ConnectClip supports a patient in both incoming and outgoing phone calls.  

     

    Download Instructions for Use

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For Ponto 3 SuperPower 

⭥ 1. Assessment and advice  ⏵  2. Trial  ⏵  3. Surgical procedure  ⏵  4. Healing process  ⏵  5. Fitting of sound processor

 



The bone anchored surgery is a small procedure that is done in minutes. The surgical procedure can often be performed under local anesthesia. The MONO procedure is the world’s first single drill procedure. You can perform a complete osteotomy in just one single step. This groundbreaking new surgical procedure offers bone anchored hearing system patients excellent aesthetic outcomes and fast recovery times.

Learn more

 

 

 

 

Online support during surgery

If you would like someone to be available during a surgery either by phone or online, please advise Oticon Medical in good time prior to surgery.

Contact your local Oticon Medical representative 

 

Does your patient have concerns about surgery?

A recent literature review may help to counsel your patients if they are worried about the surgery or aftercare.     

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    Improved quality of life

    98% of users report improved quality of life after Ponto surgery1

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    Overall implant survival rate

    A systematic literature review reporting on 10 years’ experience with the Ponto™ System demonstrated an overall implant survival rate of 98%.1

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    No skin-related aftercare treatment* required1

    In 95% of follow-up visits no skin-related aftercare treatment* is required1

1. Lagerkvist, H, et al., Ten years’ experience with the Ponto bone anchored hearing system – a systematic literature review. Clin Otolaryngol, 2020.

* Holgers score ≥2 indicates need for skin-related aftercare treatment.

Not all hearing loss patients are candidates for a bone anchored solution. All surgical procedures include an element of risk, and it is impossible to guarantee success. Outcomes may vary. Testimonials represent the opinion of the concerned individuals only and may not be the experience of others. Not all products are available in all markets. Product availability and indications are subject to regulatory approval in respective markets


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    Read about the benefits of the Ponto System™.

     

    Download

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    If your patient has concerns about surgery the counselling binder can be helpful.  

     

    Download

  • 310x310-ponto-evidence-brochure

    Ground-breaking research shows how the choice of system and sound processor will impact the user's everyday life.

     

    Download

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Other benefits to highlight

  • Safe and predictable procedure that takes about 30 minutes or less
  • The procedure cannot damage residual hearing
  • It’s reversible
  • Children - general anesthesia and most can go home the same day
  • Adults – can choose local or general anesthesia and most can go home the same day 
 

 

Delayed surgery

We know that delays are increasing globally due to the pressures on theatre time. Consider offering your patient access to sound via a Softband or headband solution to open up the work of sound while they wait. Oticon Medical are happy to provide long term loaner solutions should your patient’s surgery be delayed. 

Contact Oticon Medical  for more information.  

 

Get training online on MONO, MIPS and linear incision

Please contact Oticon Medical  should you require surgical training. For those wanting a refresher we have made the following videos available.  

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    MONO Procedure

    This is a video demonstrating the MONO procedure step-by-step – the world’s first single drill procedure. 

     

    Watch the video

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    MIPS – Minimally Invasive Ponto Surgery

    This is a video demonstrating the FDA cleared Minimally Invasive Ponto Surgery, MIPS. MIPS a single stage surgical procedure for placing a Ponto bone anchored implant.

     

    Watch the video

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    Linear incision surgery with tissue preservation

    This is a video demonstrating a single stage surgical procedure for the Wide Ponto Implant utilizing the linear incision technique with tissue preservation.

     

    Watch the video

 

The advantages of Direct Drive

 

Relevant manuals for surgery 

• Surgical Manual

• Addendum to Surgical Manual including MONO

• Addendum to Surgical Manual including MIPS   

• Ponto Surgical set-up guide 

• Surgical set-up Guide MONO 

• Surgical set-up Guide MIPS 

• Surgical Quick Guide 

• MONO Surgical Quick guide 

• MIPS Surgical Quick guide 

• MRI safety/Security Control Information

 

 

⭥ 1. Assessment and advice  ⏵  2. Trial  ⏵  3. Surgical procedure  ⏵  4. Healing process  ⏵  5. Fitting of sound processor

 



After Ponto surgery, a healing cap is placed to protect the site. This will normally be in place for about 7 to 10 days. Your patient will be instructed how to care for the site and receive a Ponto Care Kit to help them. Remember to inform your patient about when to come in for removal of the healing cap and the next steps.

 

 

 

 

Checking the abutment site

The abutment and surrounding skin area should be checked to ensure the surgical site is healed, healthy, and ready for processor loading. 

  • Try to gently rotate the abutment to check that it is stable. If the connection is not stable, refer the patient to a trained healthcare professional to have it tightened
  • Inspect the skin surrounding the abutment, and remove any debris around or on the inside of the abutment
  • Tell the patient that in the event of persistent soreness, he or she must contact the clinic. It is easier to treat skin irritations or infections at an early stage. 
  • Download the Ponto care app with your patient and taking the first baseline photograph. Show them how to take the photos at home to monitor their site
 

Practise operating the sound processor

  • Explain the importance of keeping the coupling clear of hair and debris
  • Practise connecting and disconnecting the sound processor from the abutment
  • Practise operating the sound processor controls
  • Demonstrate sound processor features, such as volume control, push button, battery insertion and how to properly store the sound processor when not in use. 

Detailed information on how to operate sound processor controls is included in the Instructions for Use. Additional information on sound processor features is included in the Product Information sheet.

 

 

Download

The Ponto Care app is simple to download and easy to use. It is free to download for both iOS® and Android™ devices via the App Store® or Google Play™.

Life after Ponto surgery

 

Downloads on daily use and care

 


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    Ponto care app

     The aftercare section  of the care app provides recipients with information on linving with Ponto

    They can use the camera functionality to monitor the implant site and keep a diary of their journey. They can share these insights with you be that face to face or remotely.

⭥ 1. Assessment and advice  ⏵  2. Trial  ⏵  3. Surgical procedure  ⏵  4. Healing process  ⏵  5. Fitting of sound processor

 


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The implant will be left to heal and integrate with the bone (usually for two weeks in adults) after this time you, the Audiologist, will be responsible for fitting the sound processor, and educating the patient on the care and use of the Ponto System. Below you will find many resources to help you both program the device and counsel the patient in how to use it. 

 

 

 

Useful fitting downloads

 

Connectivity for Ponto 5 Mini

  • ConnectClip

    Turn the Ponto 5 Mini into a wireless stereo headset with the ConnectClip that connects to a range of digital devices.

  • Streaming accessories

    Stream sound to Ponto 5 Mini from the TV, radio, landline phone and other devices.

  • Ponto Care app

    Help users get the best experience during a sound processor trial with this trial companion app.

    Download the Otion On App in the App Store   Download the Otion On App in Google Play

  • RemoteCare

    Hold virtual appointments with your patients and carry out fittings, adjustments remotely.

    Download the Oticon Companion App in the App Store   Download the Oticon Companion App in Google Play

    You can find the Instructions for Use inside the Oticon Companion app itself.

  • EduMic

    Worn by the teacher or conversation partner, this wireless microphone streams sound to Ponto 5 Mini.

  • Bluetooth

    Ponto 5 has 2.4GHz Bluetooth low energy connectivity.

Connectivity for Ponto 4

  • Oticon Companion App

    The Oticon Companion App is a convenient way to control the Ponto 4 sound processor from a smart phone. The app lets your patient adjust the volume, switch programs and get low battery alerts. Your patient will be able to access a wealth of self help tools, find my hearing aid, turn on SpeechBooster, and much more.



    Download the Oticon Companion App

       

    Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.
    App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google LLC

  • ConnectClip

    The ConnectClip is hassle-free connectivity to any modern smartphone, instantly turning the sound processor into high quality headphones. What’s more, with the ConnectClip microphone accessory, you can connect the Ponto 4 to a wide range of devices via 2.4 GHz Bluetooth low energy technology for hands-free streaming.

     

    How to pair your ConnectClip

     

    200x200-connectclip

    Watch how to pair the ConnectClip

  • EduMic

    EduMic is a wireless remote microphone system to support both adults and children for meetings, sports or in the classroom. It is ideal when a person is speaking from far away, or if a voice is struggling to cut through noise. EduMic clips onto clothes and can send a speaker’s voice directly to the sound processor. It can also provide FM, telecoil and jack functionality. 

     

    Instructions for use

    Troubleshooting Guide

     

    200x200-edumic

    Watch how to pair the EduMic

  • TV adapter

    The TV adapter enables your patient to connect to their TV wirelessly and adjust the sound level without affecting the volume for others.

     

    Download the Instructions for Use

    See guide on how to pair the TV adaptor

    350x200-ci-connectivity-tv-adaptor

  • Phone adapter

    The landline phone solution in conjunction with the ConnectClip supports a patient in both incoming and outgoing phone calls.  

     

    Download Instructions for Use

    350x200-ci-connectivity-phone-adaptor

Connectivity for Ponto 3 SuperPower 

Fitting assistance

If you have any problems during your fitting, Oticon Medical is happy to help you by phone or online contact Oticon Medical .

 

Do you need other kind of support?

 We are ready to support you 

⭡ 1. Assessment and advice  ⏵  2. Trial  ⏵  3. Surgical procedure  ⏵  4. Healing process  ⏵  5. Fitting of sound processor

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