Frequently Asked Questions

The Swim Kit is a fully waterproof accessory that protects the Neuro 2 sound processor in water, or in humid and dusty environments. It is designed for Neuro 2 users of all ages. The soft Swim Sleeve and dedicated Swim Antenna protect the Neuro 2 and let you get completely wet without any concern for your sound processor while you stay connected with your surroundings during water activities.

Yes, the Swim Kit is fully waterproof and extensively tested. It provides full waterproof protection for your Neuro 2 at depths of three metres for two hours and it can be used in all types of water, for example in the sea, in swimming pools, in freshwater rivers, or at home in the bath or shower. It is also designed to withstand exposure to sunlight, sweat, high humidity levels, sun lotions, shampoo and conditioners. 

The Swim Kit is designed to be used with the Neuro 2 sound processor with a rechargeable battery attached.

No, the Swim Sleeve must always be used with the dedicated Swim Antenna. This is easily recognisable as it is dark blue and marked with a waterproof logo. The special plug on the Swim Antenna cable plays an important role in making the Swim Kit fully waterproof.

You can only use rechargeable batteries to power the sound processor when using the Swim Kit. Zinc Air batteries cannot be used as they need air to work, which is not possible with the airtight Swim Sleeve.

The Swim Kit comes with the Swim Sleeve, Swim Antenna, magnet, protective case, and different retention solutions for keeping your sound processor securely on the ear if needed (retention tubing, ear plug retention and thin safety line).  

When you order, make sure you specify the antenna type and magnet force you use with your Neuro 2 so your Swim kit gets the same configuration. Spare Swim Sleeves and the other accessories can be ordered separately as needed. 

Contact your local Oticon Medical customer service provider to purchase your Swim Kit or for any after sales service.

To use the Swim Kit, insert the Neuro 2 sound processor into the Swim Sleeve.
Follow the Instructions For Use (IFU) carefully so as not to damage the Swim Sleeve.

Then attach the Swim Antenna to the sound processor and close the sleeve lid firmly.

The sound processor in the Swim Sleeve can be worn behind the ear as normal. To keep the Swim Kit in place – even during lively activities in water – there are three different retention solutions included with the Swim Kit. These are designed to help prevent the Swim Kit from being dropped or lost.

For further information, read the IFU, watch the instructional video or read the Swim Kit quick reference guide.

The Swim Kit solution is designed to provide extended protection for the Neuro 2 sound processor when used in water. It protects the Neuro 2 at depths of up to three metres underwater for up to two hours, or in humid and dusty environments. The Swim Kit can be used in all types of water, such as saltwater, freshwater, chlorinated pools or soapy bathwater, so you can use your Neuro 2 in the sea, in swimming pools, in freshwater rivers, or at home in the bath or shower. 

No, you should not use your Neuro 2 either with or without the Swim Kit in extreme temperatures, such as in a sauna or steam room. 

The Swim Sleeve is designed to be used for one year or 50 times, depending on which one is reached first. Always check the Swim Sleeve before and after use carefully. If you notice any changes to the sleeve material or tightness, stop using it and order a new Swim Sleeve.

Note: If your Swim Sleeve was ordered over one year ago or if you have used the Swim Sleeve over 50 times and your Neuro 2 is damaged because of a water leak, the Neuro 2 warranty may be voided.

Normally you don’t need to adjust the sound processor settings because Neuro 2 automatically adapts to changes in sound levels in the environment. The slight sound level reduction that the Swim Kit may cause will typically not require any special adjustments or changes in the settings. If required, you can adjust the volume manually to make sounds comfortably loud.

Note:  you can also contact your hearing care professional who can create a custom program for you.

The Swim Kit can be used in all types of water at a maximum depth of three metres underwater for up to two hours. Scuba diving is therefore not recommended as depths may exceed three metres.

Please note that even if you don’t wear your sound processor for scuba diving, your implant has a maximum operating pressure corresponding to a diving depth of 20 metres.

It is highly unlikely that the Swim Kit would fail. However, if it does and water enters the Swim Kit, the Neuro 2 processor meets the IP68 standard for water and dust protection.

This is the highest classification against water and dust ingress and will probably prevent it from being damaged. If you have followed the instructions for use that come with the Swim Kit and your Neuro 2 has been damaged following use, the sound processor warranty will apply. 

In case of Swim Kit failure within the warranty period (one year or 50 uses, depending on which one is reached first), please return the faulty Swim Kit to your local Oticon Medical customer service provider for their help.

The Swim Sleeve and Swim Antenna are designed and tested for periodic use of up to two hours in water. However, occasionally, if you feel that it’s more practical, you can keep wearing the Swim Kit for a day at the beach or at the pool. 

The Swim Kit comes in different combinations to match various needs. For example, there are two antenna types and nine magnet strengths. All combinations come with one antenna cable length and a silver coloured magnet, which best matches the Swim Kit design and is easier to spot under water. However, you can order regular magnets in any standard colour separately for use with the Swim Kit.

All Swim antennas have an integrated 100mm cable to match all needs.

Yes, the one-year warranty applies to all items included in the Swim Kit, except the magnet which has a three-year warranty. For the warranty terms, please consult the Neuro 2 warranty certificate provided in the Neuro 2 packaging and on the Oticon Medical website.